Brian Yow
Health Informatics and Medical Administration Fellow
Middlemore Hospital/Counties Manukau DHB

My passion lies in quality and systems improvement through smart application of digital health, creating virtuous cycles and building the path towards a safer, more sustainable and more equitable health system. 
To that end, I have pursued a career in Health Informatics and Vocational Fellowship in Medical Administration (RACMA). As Health Informatics Fellow at Middlemore Hospital, Counties Manukau DHB, my role includes implementation of holistic, patient-centric, clinically driven electronic systems to improve all aspects of healthcare.

Nancy Beale
Executive Health IT Leader, Clinical Informatics Executive, Integration Expert
Beale and Associates LIC

As a healthcare professional for 35 years, Nancy’s experience spans clinical operations, vendor perspective, consulting, and IT operations. Nancy hold a Master of Science degree in Nursing with an emphasis in Health Systems and Healthcare Informatics. She is board certified in nursing informatics. She is currently pursuing a Ph.D. at the University of Wisconsin-Madison focused on clinical technology adoption. Her work is nationally recognized and award-winning, most recently recognized as the 2019 HIMSS-ANI Nursing Informatics Leader of the Year. While at NYU Langone Health Nancy led a team of 250 people, growing award-winning talent to achieve HIMSS 6, HIMSS 7, HIMSS Davies Award, and several innovation partnerships.

Elaine Ryan
Front of House Manager
Canterbury DHB

Elaine Ryan is the Front of House Manager at Canterbury DHB in Christchurch.  She is the Service Manager responsible for the Telephone Office, Mail Service, and the Staff and Patient Travel Service.
Prior to working for Canterbury DHB Elaine had 11 years’ experience in call centre management working for Telecom NZ.
Canterbury DHB has been using Amtelco’s 1Call telephony system since June 2019.

Joe Curtin
Regional Sales Manager
1Call

Joe Curtin has been working with 1Call, the healthcare division of Amtelco, in some capacity for close to 16 years. Joe started in the customer support department to get a better understanding of how 1Call supports its expansive customer base and has worked in various roles such as marketing and product enhancement. Five years ago, Joe took on a sales role and since has helped a large number of healthcare systems solve complex communication scenarios using 1Call’s suite of healthcare-specific communication solutions. Joe has received Salesperson of the Year in 2017 and 2019 and recently brought on 1Call’s first New Zealand customer Canterbury District Health Board. Over time Joe has had the pleasure of working with leading healthcare institutions and their executives as they adopted 1Call’s technology. He has also come to appreciate the travel opportunities the job has provided him, and has made long-lasting memories because of it. Joe has a deep love for his customers and has enjoyed getting to know each and every one of them, learning more and more about how 1Call can help meet the ever-growing needs of the hospital market along the way. Most importantly, Joe aligns with the values of 1Call where each customer is treated as family, a cultural atmosphere created by Bill Curtin in 1976 which still rings true now more than ever. 

Webinar facilitator:

Rebecca McBeth
HiNZ News Editor