Medtasker launches Emergency Response module to transform hospital emergency coordination

SECTOR UPDATE - Medtasker

Medtasker, a leading provider of hospital communication and task management software in Australia and New Zealand, today announced the first successful implementation of its new Emergency Response module, designed to help hospitals respond faster and more effectively to emergency events.

Hospitals face emergencies every day, from critical patient deterioration to security incidents with these events commonly referred to as Medical Emergency Team (MET) Calls, emergency codes or 777 alerts in New Zealand. However, many hospitals still rely on outdated tools such as pagers or overhead announcements, which offer limited visibility and no way to track who is responding or if help is on the way. These gaps can delay response times and increase risk during critical events.

The Emergency Response module modernises how urgent situations are activated by replacing fragmented processes with instant communication via mobile devices, live tracking and automated workflows. Alerts go directly to designated responders and give coordination teams real-time visibility of who has acknowledged the alert and who is yet to act. This transparency speeds up escalation decisions, reduces confusion over attendance and ensures the appropriate staff are mobilised without delay.

Designed for the fast pace of hospital environments, the Emergency Response module supports all staff and departments by sending clear, location-specific alerts. Coordination teams can monitor responses live, ensuring the right team is mobilised while frontline staff stay focused on patient care and safety.

Paul Hirst, CEO of Medtasker, said: “Hospitals manage a wide range of emergencies every day, from critical clinical events to security, environmental and operational incidents. They need communication tools that support live collaboration across teams. We worked closely with frontline and coordination teams to develop an experience that is intuitive, reliable and built for the urgency and pressure of real-world emergencies. This solution reflects our vision to support hospitals in every situation where clear communication, coordination and visibility are essential. We are proud to give frontline teams the confidence to act quickly and effectively, no matter the level of acuity.”

Health New Zealand is the first health service to implement the Emergency Response module, going live at
Whangārei Hospital in June 2025. Rollout is planned across eight more hospitals across New Zealand’s Northern Region over the coming months. This expansion aligns with Health New Zealand’s broader commitment to digitising critical hospital workflows across their health services.

For more information or to request a demonstration, contact info@medtasker.com. 

Source: Medtasker media release

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