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MercyAscot deploys TrakCare in lockdown

Wednesday, 1 July 2020  
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Picture: Sarah Gardner, general manager improvement, quality and safety for MercyAscot editor Rebecca McBeth


MercyAscot completed a virtual go-live of the first phase of its InterSystems TrakCare electronic medical record implementation during the Covid-19 lockdown, with a full clinical deployment to follow.


MercyAscot signed a contract with InterSystems to implement its EMR two years ago is one of the first organisations worldwide to deploy TrakCare on the Microsoft Azure Stack.

The implementation of TrakCare patient administration and billing functionality on May 16, replaced the iPMS system from DXC Technology that MercyAscot has used for the past 20 years.


More than 300,000 patient records had to be migrated into the new system.

Without the vendor onsite due to the Covid-19 lockdown, the MercyAscot team was supported remotely using videoconferencing and other tools such as Microsoft Teams for collaboration.


Sarah Gardner, general manager improvement, quality and safety for MercyAscot, says the organisation had done a lot of preparation pre-lockdown and felt that the longer they waited to go-live, the harder it would have been.


“We knew that if there was less time between that preparation and go live, we’d have a higher likelihood that our staff would retain all of the hard work they’d already completed,” she says.


TrakCare clinical modules will be deployed in a big bang approach in July or August 2021, allowing the entire patient journey through the hospital system to be recorded electronically.

“That’s where we are really looking to drive clinical excellence and outcomes for our patients as staff will be able to share one source of truth across multiple professions and specialities and have access to the information they need anytime anywhere,” Gardner says.


“We are very aware that this needs to be a very clinically led implementation and will be working with a range of clinicians to look at what has driven workflows previously and how we could do things differently.”


She says the newly deployed PAS will also provide actionable insights from patient data.

“With the new system we have transparency of information across teams which in turn gives us opportunities to streamline and improve processes,” says Gardner.


If you would like to provide feedback on this news story, please contact the editor Rebecca McBeth.


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