Waitemata DHB seeks solution to transfer low acuity patients to urgent care clinics

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Waitemata DHB has issued a request for information for a solution to support the safe transfer of patients from the emergency department to urgent care clinics.

The tender says low acuity patients that present at the board’s EDs would receive more timely and appropriate care if they presented at an alternative UCC.

The DHB has run a pilot programme demonstrating that patients can be successfully transferred to an UCC from the ED and this has informed some of the functionality requirements.

Desired functionality includes the following:

1. A system that prioritises and supports patient safety. Staff should be able to see which patients are ‘in transit’.
2. The ability to register and track patients throughout the process and follow up those that do not subsequently present at the UCC.
3. Provision of adequate information and education to support both the patient’s decision making and the transfer process (content to be provided by Waitemata DHB). This should be accessible via a screen in the ED and potentially to patients in the community deciding on where to present for care (via an IT interface).
4. Facilitating effective communication/messaging between EDs and UCCs to support collaboration and maximise opportunities for appropriate and safe transfer of patients and care.
5. The ability to record any treatment provided for the patient while within the ED department prior to transfer to UCC and for this to be accessible by the UCC.
6. Integration with existing information technology systems within ED and UCC.
7. Provision of real-time wait times from initial contact to completion of treatment within ED and UCC accessible to patients in the community.
8. Provision of ongoing training and support to the ED and UCC teams.
9. Data insights to understand how patients are interacting with this platform and how their decisions are being influenced.

Source: gets.govt.nz, 26 September 2018

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