Telstra Health announces technology partners to connect care and improve patient outcomes

SECTOR UPDATE - Telstra Health

Telstra Health, Australia’s largest digital health technology company, has announced the expansion of its digital health ecosystem with two new partners – Salesforce and Snowflake – joining existing partner, Smile Digital Health. 

Telstra Health’s clinical and digital health expertise will be strengthened by its expanded technology partnerships, all supporting the delivery of its modernisation program to connect care with a trusted, unified platform. Through this transformation, Telstra Health will support clinicians, consumers, and carers by enhancing the care journey, creating a more connected and seamless experience that fosters improved outcomes and drives greater benefits to healthcare systems.

A critical aspect of connecting care lies in adopting industry standards to ensure a high-performing, interoperable, and efficient healthcare system. Telstra Health’s unified platform will be built on foundations of clinical excellence, scalability, security and interoperability. Each of the three partners has been carefully selected by Telstra Health based on their unique scalable technologies and industry expertise. 

Telstra Health Managing Director, Elizabeth Koff AM, said that by expanding its technology partnerships, Telstra Health will deliver greater customer value by accelerating the digital health innovation that’s urgently needed to fix the current fragmented system and connect care.

Ms Koff comments, “Healthcare delivery traverses multiple care settings. Ensuring providers and recipients of care can access comprehensive and accurate records of care is a top priority. Recognising that no single digital health company can address all of healthcare’s challenges, we’ve invested in new partnerships that will strengthen our digital health ecosystem and accelerate our modernisation journey. Health systems must recognise that care knows no boundaries and I believe that building solutions based on open standards and modern platforms like the one being developed by Telstra Health are the future.”

In addition to working with carefully selected partners, Telstra Health’s unified platform is being developed hand in hand with its clinical excellence team using evidence-based design. When delivered to market, the platform will allow for access to safe, secure and flexible clinical information systems that can evolve with the customer and their needs.

Telstra Health Chief Health and Risk Officer, Dr Monica Trujillo said that in the era of rapid digital health adoption, clinicians face significant challenges navigating vast amounts of fragmented patient data from disparate sources. 

Dr Trujillo comments, “We have an incredible opportunity to transform the way healthcare teams work together, communicate seamlessly, and confidently make decisions that improve patient outcomes. Our goal is to simplify the digital health experience, making innovation accessible, reliable and affordable, while maintaining the highest standards of patient safety and data protection.”

The new partnership with Salesforce combines Telstra Health’s deep clinical expertise and proven digital health capabilities with Salesforce’s global reach and digital platform. Salesforce Health Cloud and MuleSoft is a proven and trusted enterprise grade solution that helps organisations harmonise patient and provider data, streamline operations and improve care services. Its functionality will enable Telstra Health’s delivery of connected, intelligent and sustainable solutions at a global scale, while enhancing customer and consumer experiences.

“Clinical expertise and technological capability at scale is at the heart of the Telstra Health vision that Salesforce is supporting," said Dr Bryan Tan, Chief Health Officer APAC, Salesforce Australia and New Zealand. "Using the latest capabilities in low code technology and AI, Salesforce and Telstra Health are set to transform healthcare in a meaningful way, building a platform that in the future could also provide AI-powered experiences with Agentforce. I am excited for the potential this work will have on setting a new benchmark for digital health solutions around the world.”

Snowflake will provide a common data and analytics layer, unifying disparate datasets from Telstra Health’s products and services into a single, cohesive environment. The data consolidation delivered by Snowflake will enable Telstra Health to provide actionable insights and advanced analytics for customers that support informed healthcare decision-making and future innovation, including artificial intelligence use cases.

Telstra Health’s existing partnership with Smile Digital Health exemplifies its commitment to accelerating interoperability and ensuring secure information exchange across care teams. Smile’s Health Data Platform enables seamless data integration, harmonisation, and real-time sharing using Fast Healthcare Interoperability Resources (FHIR®) standards and CQL technology for advanced analytics and care gap analysis.

Telstra Health supports the entire care continuum and has a unique opportunity to transform how healthcare professionals collaborate, share information, and make time-sensitive decisions that can result in better health outcomes. It aims to become a global digital health leader by 2030, leveraging partnerships to scale, build consistency, and deliver a trusted, unified platform that drives data-powered, high-quality care.

Image: Dr. Monica Trujillo, Chief Health and Risk Officer at Telstra Health

Source: Telstra Health media release

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