Regional community care solution to enable holistic health services

eHealthNews.nz: Clinical Software

Regional community care solution to enable holistic health services

Thursday, 30 March 2023

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NEWS - eHealthNews.nz editor Rebecca McBeth

A new community solution for the Northern Region will include an individual and whānau app and portal and enable people to interact with their care plans and teams.

The Collaborative Community Care tender for the Northern Region has been awarded to Aceso Health and their partner, Sorsix, using the Pinga platform.

Te Whatu Ora is working on the solution design for the Northern region with input from a number of clinical, service management, NGO and Māori providers.

Ian McKenzie, general manager, mental health and addiction services, Te Tai Tokerau - Northern Region says the plan is for an ‘early proof point’ (known as version 0) for supporting the Northern Region Te Ara Oranga (Methamphetamine demand reduction) programme to go-live in September of this year.

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The Regional Collaborative Community Care (RCCC) solution will replace Jade Community Care in Te Tai Tokerau Northland in the third quarter of 2024.

McKenzie says the new platform will provide an “interactive user interface with a core set of common processes and a backbone of integrated data, to help implement health services that are holistic, multi-organisational, and span the wider determinants of health”.

It will have browser-based provider functionality and an individual and whānau app and portal.

Health and care providers, NGOs, people, and their whānau will be able to view information and take actions using the interface, such as making referrals, care coordination, and multi-disciplinary care planning.

It will also integrate with the national system and regional/local systems and includes mental health (in patient and community) and community care services.

McKenzie says the new solution will “address some of the fragmentation and duplication, and (in some cases) lack of access to and visibility of information between providers working with the same clients and patients”.

It will also provide a backbone of information for the community and provide people and their whānau with the ability to interact with their care plan and care team via the system.

A tender for the RCCC was first released in 2018 and Epic was the chosen supplier. However, it was closed unawarded more than three years later due to integration issues, and a new tender was released in December 2021.

The new tender says that following roll-out to Northland, the solution will be deployed across the Auckland metro area.

Aceso Health chief operating officer Will Barnett says, “the combined team of Aceso and Sorsix are incredibly excited to partner with Te Whatu Ora in advancing the health and wellbeing of the people and whānau of Aotearoa”.