MidCentral selects iMedX for clinical documentation

NEWS - eHealthNews.nz editor Rebecca McBeth

Te Whatu Ora Health NZ – MidCentral will implement the iMedX digital dictation and clinical documentation workflow solution later this year.

Robyn Shaw, MidCentral planned care and administration services manager, says the district went to tender for a new solution because the technology currently in use is older and can benefit from replacement.

This is a high priority in order to avoid delays in getting correspondence, such as clinic letters, to primary care providers and patients about their clinic visit.

“We had some very manual systems and processes in place and it could be slow, and we wanted to make sure we were meeting our target of letters being sent within ten days after a clinic,” says Shaw.

The district was looking to digital technologies to improve the speed of clinical communication, enhance efficiency for clinicians, and support an agile response to future transition to digital outpatient communication strategies and platforms.

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MidCentral selected the iMedX solution, which is an end-to-end clinical documentation solution, powered by industry leading secure-cloud and speech-recognition technology.

Shaw says it is “really important that people get their information promptly” and she hopes to reduce the turnaround time taken to get clinical documents sent out to no more than five days.

Implementation is currently planned for November this year, following 18-weeks for discovery, build and engagement. Around 700 staff across 40 services will ultimately use the service.

“It’s a quick implementation, done over three phases, and it’s very important that we bring the clinicians along with us because it's quite a change for them,” Shaw says.

She adds that there will be real process improvement through implementing the software, leading to significant efficiency gains.

The new solution will move MidCentral from a legacy on-premise solution to a SaaS cloud solution, including AI speech technology and smartphone dictation solutions.

Alex Zacher, iMedX managing director, Australia, says it is specifically designed for growing enterprise-level health services such as Te Whatu Ora Health New Zealand – MidCentral, which has multi-site and multi-user based workflow dependencies coupled with challenges of large volumes of dictation and transcription.

Shaw says current vacancies in the MidCentral medical transcription team mean the district will also take advantage of the iMedX transcription service.


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