Third Age Health expands use of Celo for collaboration
Wednesday, 1 June 2022
NEWS
Third Age Health is expanding the use of Celo’s secure communication and collaboration solution to include all clinicians and aged residential care partners.
Tony Wai, Third Age Health chief executive, says the implementation is expected to drive improvements in clinical efficiency, patient safety and quality of care.
The aged residential care provider piloted the platform earlier this year, to support their clinical team ahead of the Omicron outbreak, and is now implementing it more widely, diverting all internal clinical communications through Celo.
“Our clinicians often work in complex environments with multiple teams in aged care facilities who work shifts and there can be high staff turnover; this can make communication challenging,” he says.
The organisation also works with over 50 aged residential care facilities throughout New Zealand. Wai says the aim is to work collaboratively to implement Celo as soon as resource allows, bearing in mind the pressures the sector is facing.
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Peter Zink, Third Age Health medical director, says the Celo pilot was very successful and the clinical team is keen to expand its use.
“It makes patient handovers easier, enables us to securely share images of things such as wounds, and means we can more easily support each other remotely with clinical case discussion,” he says.
“It helps enormously with not feeling isolated as a clinician, that you have the support of your colleagues if you have a question or need a second opinion.”
Nurse practitioner Shinu Matthew adds that using the Celo app means she does not waste time when on-call.
“Prior to using Celo I might receive a voice message from a care home nurse and if they had rung out of the facility on the main switchboard it might take several calls back to find the right person to speak to because residential care facilities are often large with many different wards and care wings,” she explains.
“With the messaging function on Celo, I can see exactly who is contacting me, the name of the patient, and the presenting issue so when I contact them back I am prepared having looked up the patient notes. It is far more efficient and means the patient receives more timely care.”
Steve Vlok, Celo chief executive, says Third Age Health has proven that technology can play a huge role in making healthcare delivery more efficient, wider-reaching and more equitable.
Picture: Tony Wai, Third Age Health chief executive
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