Waikato DHB Information Services down

SECTOR UPDATE - Waikato District Health Board

Waikato DHB is currently experiencing a full outage of its Information Services.

A Coordinated Incident Management System has been established to resolve the situation as soon as possible. 

This is affecting all clinical services across our Waikato DHB hospitals (Waikato, Thames, Tokoroa, Te Kuiti and Taumarunui) to varying degrees. We want to assure the public that all inpatients are continuing to receive quality care from our staff.

Unfortunately this has meant some outpatient clinics may be cancelled as a result of this outage. Those affected will be contacted to rebook their appointments.

We have engaged external assistance to address the cyber security incident.

We are at the early stages of identifying what has happened, and are unable to provide further detail at this stage while we investigate the incident. The appropriate government authorities have been advised of the situation.

We are uncertain how long it will take to resolve this situation, but we are working hard to get our services back online.

The care of our patients remains our top priority, and we are managing our services to ensure they are kept safe and receive the appropriate care.