Dementia Auckland uses Noted
Thursday, 8 April 2021
SECTOR UPDATE - Noted Dementia Auckland first started using Noted as their client management system in 2018. Working with a new online system has allowed them to increase the efficiency of their note taking and client management activity.
Clinical Lead, Rhonda Preston-Jones explained: “Noted was like a breath of fresh air because our previous system was so antiquated, so old and so unintuitive.”
With highly customisable note taking forms, Dementia Auckland were able to easily request for Noted to make refinements to their data collection processes. These refinements, made in 2020, involved removing unneeded form content and adding more relevant data entry fields to record a higher quality of data. This has empowered Dementia Auckland to provide better care and support services, while easily reporting back to their funders and sharing meaningful data with researchers. Reporting on client data insights is crucial to help improve knowledge and awareness of people with Dementia and their carers in New Zealand.
Recording quality client data
With a recent change in the organisation's strategic direction, a clear vision was set for Dementia Auckland to focus on what measurable impact they can achieve with the resources available to them.
Early in 2020, Dementia Auckland contracted the services of Consultant, Deborah Ross to review and improve the workflow of the workers and redefine the data being collected. This work involved in depth consultation with the key workers who are responsible for data collection. “We quickly realised that in Noted, the data is only as good as what you put in.” Deborah Ross – Consultant
Unpicking the workflow of these teams highlighted where efficiencies and improved data consistency could be implemented in their note taking forms. These refinements allow Dementia Auckland workers to feel confident they are collecting the right client data that will inform their organisation’s impact reporting.
It is crucial for any organisation to be able to report on their progress towards meeting contractual requirements, along with efforts made in meeting the organisation's purpose and strategic direction.
Recording client data consistently is especially crucial in the health and social care sector where measured outcomes are an important indicator on the wellbeing of our communities. Recording quality data will also allow an organisation to make informed decisions about where future funding and resources should be assigned.
Forms are reflective of the work
With the newly developed workflow and structure, the onboarding and content specialist team at Noted delivered a REFRESHED SET OF NOTE TAKING, tracking and referral forms. The forms reflect the workers’ assessments, diagnoses and activities, allowing them to capture client data consistently in one unified system.
Increasing data functionality
Previous systems used by Dementia Auckland were based solely on the entry of client data and not on the usability and functionality of that data. With Noted, they can now use their data to conduct analysis that informs and improves their client encounters and daily decision making. “The notes system is intelligent, I can easily identify where my clients are based geographically, so if I am going to a location to visit one client I can go into Noted and see if there are other clients in the same area who might be interested in a group activity.” Nicola Brenton - Key Worker.
Enhancing group sessions
As part of Dementia Auckland’s support services they provide community based socialisation sessions for people with Dementia to stay engaged in purposeful and cognitive stimulation in group activities.
Saving time
Noted’s dynamic forms are a significant time saving tool for Dementia Auckland. Workers can view all information about a specific client, along with their previous records, all in one dashboard. This means less clicking and navigating through different parts of the client management system.
Reporting on client data
With a clear workflow and data collection strategy configured into their Noted system, Dementia Auckland now has the ability to consistently record meaningful data. This allows them to report back to important stakeholders and contract funders.
Source: Noted Sector updates are provided by organisations to eHealthNews.nz and have not necessarily been edited or checked for accuracy. Any queries should be directed to the organisation issuing the release.
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