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Team Culture shines through with NZ CIO Awards nomination

Wednesday, 26 August 2020  
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In August, the Healthy Together Technology Team (HTT) were excited to learn they were one of five finalists in the NZ CIO Awards for ‘Best ICT Team Culture’, with the winners being announced at the CIO Awards Night on 24 November.

The team was humbled to be nominated by Stuart Bloomfield, CM Health CIO, in the Best ICT Team Culture, which recognises outstanding team culture within an organisation. 

It is a well-deserved success for a team that tributes positive team culture as the reason for their success, especially through the challenges like those COVID bought.

Responding to the needs during COVID, the HTT team helped hundreds of staff set up remote access and provided tips on working from home, took more than 2800 'COVID IT support' requests, deployed more than 300 new mobile phones, 200 iPads, laptops, and desktops and provisioned Zoom and MS Teams licenses to over 2500 staff, so that our DHB could continue to deliver services to the people of our community. 

They also implemented Smartpage, a task management system for transit nurses, cleaners and orderly services that delivers requests to their mobile phones, and Vocera, a handsfree person to person electronic calling system for the Emergency Department.

With many staff needing to work from home, the majority of project delivery work was put on hold almost overnight and the team morphed into a technology support unit with all hands on deck to get through the high volumes of work.

As you can imagine, the HTT team was a vital service and a busy one, so we wanted to take a glimpse into just what keeps the team ticking.

Who is the HTT team?

The Healthy Together Technology (HTT) team is responsible for the delivery of clinical IT applications. They combine expertise from clinicians within their own team and across the organisation with their own project teams that have technical expertise to ensure the best digital solution for both staff and patients. The implementation approach is carefully designed to consider the needs of not only our diverse workforce but the impact of technology on our patient population. 

The last three years have seen growth and success for HTT who were initially responsible for delivering 10 key projects which upgraded core clinical systems (e.g. IPM, Clinical Portal, ePharmacy), and now have in excess of 30 projects of various sizes on the go. 

The team explain their key to success is their positive team culture, as well as the skills and capabilities of the team. 

“Everyone just jumps in to help each other out,” says Jenny Pooley, Lucy Wormald and Sally Dennis, as they talk about what they feel has made HTT such a successful operation, especially over COVID.

“The HTT team culture is absolutely unique as we have created a coherent, high functioning team from a diverse range of individuals with varying skills. When systems go live, we are all prepared to ‘roll up our sleeves’ and help each other out as a team. That is what makes the difference within our team“ says Megan Milmine, Deputy CIO.

Within HTT both individuals and project teams are supported to succeed, and they have an unwritten ethos that support is always available – from other team members or from the senior members of the team. They also work to build and retain talent both within the team and also for the wider organisation by seconding staff who then return to their usual place of work armed with new knowledge and skills. 

We wish Healthy Together Technology the best of luck with the award, which will be announced in November.


Source: Counties Manukau District Health Board media release, 27 August 2020


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