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Johanna Westbrook - Keynote Speaker
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Synopsis

Does IT work? - Understanding the impact of IT in complex adaptive health care delivery systems

 

Health care is a complex adaptive system which both shapes and is shaped by the introduction of information technology. Understanding how care is delivered on the ground is central to designing and implementing health IT in ways which ensure we receive the benefits expected, as well as capitalise on its potential as a positive disruptive force.

 

This presentation will draw upon a range of applied research studies in hospitals which demonstrates the ways in which clinical information systems have been shown to facilitate improvements in outcomes such as reduced medication errors and unnecessary testing. This includes studies which highlight that results are not always consistent and that IT can introduce unexpected consequences. Understanding the work of junior doctors, who are the main users of hospital IT systems, is one key to designing more effective and flexible technology. Studies demonstrating the significant differences in junior doctors’ work patterns at night, on the weekends and during the week, illustrate the ways in which technology needs to adapt to the needs of users.

 

Within the aged care sector, health technology presents enormous potential to identify consumers at risk and institute more targeted quality initiatives. A case study of leveraging the electronic data from over 70 residential aged care facilities provides an insight into the potential value of these data for improving the lives of older Australians.

 


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Biography

Professor Johanna Westbrook
Director of the Centre for Health Systems and Safety Research
Australian Institute of Health Innovation, Macquarie University

 

Professor Johanna Westbrook, is Director of the Centre for Health Systems and Safety Research, Australian Institute of Health Innovation, Macquarie University. She is internationally recognised for her research evaluating the effects of information and communication technology (ICT) in health care. She has over 390 publications and been awarded > $40M in research grants. Johanna has led important research in the development and application of approaches to evaluate ICT, including new tools and methods which have been adopted internationally. She has contributed to theoretical models regarding the design of complex multi-method ICT evaluations. Her research has led to significant advances in our understanding of how clinical information systems deliver (or fail to deliver) expected benefits and supported translation of this evidence into policy, practice, and IT system changes.

 

Johanna is currently leading research investigating the role and impact of ICT in the community and aged care sector. Johanna is an elected International Fellow of the American College of Medical Informatics, and an Associate Editor of JAMIA. In 2014 she was named Australian ICT professional of the year by the Australian Information Industry Association for her research contributions. In 2016 she was appointed by the Federal Minister for Health to the Board of the Australian Digital Health Agency.

Professor Johanna Westbrook

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