Intech Solutions releases new address validation tool for Shexie to support Privacy Act compliance

SECTOR UPDATE - Intech Solutions

Medical professionals using the Shexie practice management software system can now add a new state-of-the-art address validation tool to the SaaS platform’s capabilities. This will help ensure their practices comply with the Office of the Australian Information Commissioner (OAIC) obligations around privacy of patient information. 

The Shexie platform, first launched in 1994, is currently used by more than 700 small to large specialist medical practices across Australia and provides an easy-to-use system for capturing and managing patient appointments, billing, and contact details. 

The Shexie system can now integrate instantly with Intech Solutions' market-leading IQ Office API for address validation through the new Address Validation Starter Pack available as a value-add subscription for all Shexie users.

“Challenges often faced by medical practices include incorrect patient, doctor and organisation addresses, resulting in claim rejections, which leads to lost time and delayed payments. What’s more, fixing such errors manually can be frustrating and costly,” says Philip Miles, Strategic Account Executive for Intech Solutions in Australia. 

“IQ Office works in real-time to validate data entry of addresses irrespective of misspellings, use of vanity addresses, erroneous or missing postcodes and other data entry errors,” he says. 

“With Intech’s Address Validation tool, you can instantly check and remediate patient, doctor and organisation addresses as you enter them in the Shexie system. This ensures you have clean, accurate data for regular processes such as prescriptions, Medicare Australia applications and health fund submissions.

“Having clean addresses mean you receive fewer rejections and faster payments, which reduces your admin time and promotes claims success, improving both your productivity and the patient’s experience, while also ensuring compliance with OAIC obligations,” says Miles. 

The OAIC states that under the Australian Privacy Principles (APPs) organisations ‘must take reasonable steps to ensure personal information they collect, use, or disclose is accurate, up to date, and complete’.

“In other words, data quality is not just good business, it’s an obligation,” says Miles. 

“Users of Shexie Platinum love the ease of searching for the most complex address structures, and finding a match every time,” says Randal Halligan Director of Shexie.

Shexie is a practice management provider for a wide range of medical professionals, from physicians and surgeons to anaesthetists and diagnosticians and day surgeries. 

The validation system is designed to be easy to implement and use, with no special technical skill required, and minimal burden on current practice management system. The system is also Privacy Act compliant, with no data stored or captured by the system, and supports Australian users.

Practices can test the service with a 30-day free trial before deciding to adopt it. Billing is then managed directly by Intech Solutions, with Shexie handling implementation.

Software developers working across the health sector are also welcome to contact Intech Solutions to discuss how they can integrate the IQ Office Address Validation tool into current and future software products under development.

For more information about Intech Solutions, visit: https://www.intechsolutions.com.au 

For more information about Shexie, visit: https://www.shexie.com.au

Source: Intech Solutions media release

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