The Doctors Online adopts indici lite to support virtual care

SECTOR UPDATE - Valentia Technologies

The Doctors Online has adopted indici lite to better support their virtual care model, streamline administrative and clinical processes, and provide a smoother experience for patients and clinicians.

Kylie Tucker, virtual care manager at The Doctors Online, says that as part of the 24/7 digital health service, they needed a system that could support extended hours and flexible care delivery.

Indici lite is intuitive and built specifically for online GP services, helping us manage appointments more efficiently, integrate patient communications more effectively, and offer a wider range of appointment types, including extended consults” she says.

The go-live with Doctors Online is the latest expansion of Valentia’s configurable telehealth platform across New Zealand's virtual healthcare sector, as it already supports the Ka Ora national rural telehealth service, CareHQ and Pratice Plus, among others.

Indici lite connects to shared health records nationwide and gives a complete integrated experience of care delivery to patients using only a web browser.

Sufian Mehmood from Valentia says this means, “you can deliver care to your patients in a complete virtual setting in a very configurable, adaptable manner: we can tailor it down to your needs."

The platform is able to support any organisation, from large scale operations to individual practitioners.

It also  integrates with all lab providers and pharmacies nationwide, as well as patient-facing applications, allowing direct appointment bookings through API integrations.

The platform has evolved from its original conception as a lighter version of indici and has been built with flexibility and a high level of configuration by design, making it adaptable for a wide range of special needs and use cases, explains Mehmood. 

For example, it currently powers the majority of ACC’s integrated care pathways and serves a number of organisations focused on telehealth delivery.

The platform's client native and web-based approach means there is no need for complex software installations, allowing healthcare providers to deliver care using standard internet browsers. This accessibility supports the virtual nature of modern telehealth operations.

"Most of our customers have virtual organisations, so they are operating with all of their organisation members operating remotely," he says. 

"The organisation is virtual as well as the delivery of care to the patient is completely virtual."

Kylie Tucker says the transition to indici lite has gone well, with strong support from both the inhouse and Valentia teams. 

“While there has been a period of adjustment, the team has adapted quickly, and we are already seeing benefits from a platform designed for online-focused care,” she says.

“Indici Lite will also improve reporting, strengthen service integration, and help us expand our reach, support digital health innovation, and enhance access to care across New Zealand.”

Source: Valentia Technologies media release

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