Mercy hospital adopts Rauland New Zealand’s high-tech patient engagement solution

SECTOR UPDATE - Rauland New Zealand

Mercy Hospital is paving the way for hospitals in New Zealand by adopting a first for the healthcare sector – implementation of a modern patient engagement platform for its patients, delivered by Rauland New Zealand (Rauland).

Aptly known as Rauland’s Concierge Patient Engagement solution, the service is now in use in Mercy Hospital’s newly opened Callaghan Ward with 22 in-patient beds.

Jason Silby, ICT Manager at Mercy Hospital comments, “The Concierge Patient Engagement platform was developed to meet the needs of the healthcare sector. The Concierge solution, deployed on Siemen’s HiMed Cockpits at the patient’s bedside, deliver additional entertainment solutions for patients, whilst also providing a platform to better engage in higher levels of care. The solution represents a step change from the features provided by the more traditional in-room television.

“As part of the new patient engagement solution, SKY TV’s local service needed to be part of the entertainment offering. The Concierge service provided the Digital Rights Management software to make that possible,” he added.

Source: Rauland New Zealand media release

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