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Self check-in at Christchurch Outpatients

Tuesday, 28 May 2019  
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Picture: Gaye Meffan makes use of one of new self check-in kiosks editor Rebecca McBeth


Patients are checking themselves in for clinics on touchscreen kiosks at the new Christchurch Outpatients building.


Canterbury DHB has installed 12 touchscreen check-in kiosks from Florence Health across all four floors of the new building.


Patients use the kiosks to scan the barcode on their appointment letters and are directed to one of more than 30 waiting rooms for their appointment.


The kiosks also allow patients to check and update demographic information, such as a change of address or phone number.


“Digital solutions such as kiosks reduce queuing and streamline our appointment processes – which is very important in a complex building such as Christchurch Outpatients,” says Canterbury DHB’s chief digital officer Stella Ward.


“With hundreds of appointments booked every day, and with more than 20 different clinical services operating across five floors, it’s vital that the new building runs efficiently."


Ward says the kiosks also free up staff time for administrative and clinical teams.


Florence Health chief executive David Hepburn presented on the kiosk project at the Techie Brekkie hosted by CDHB on 23 May as part of Tech Week 2019.


He said the kiosks are already installed in the ophthalmology department at Auckland DHB, where they have used the technology to create a worklist of activities for different types of patients.


Nurses use mobile devices to enter ‘start’ and ‘stop’ on each activity as the patient enters and leave clinics.


This gives greater insight into expected wait times and means patients can wait in the café and be texted when they are going to be called, rather than clogging up busy waiting areas.


Hepburn said the data that comes from the system is “enormous and needs to be made sense of and positioned in a way to support workflow.


“You need the nursing team to be right in the middle of this kind of project in order to get workflow information to inform the patient,” he told attendees.


Real-time data insights from the system allow the order of activities for a patient to be changed to take advantage of clinics that have shorter wait times, reducing the overall time for a patient visit.


Florence Health is based on the idea that, “the patient’s time is the most important time in the health system.


“If we can maximise patients’ time that’s good for the system,” he said.


Data around what is going on in clinics also provides “extraordinary insights” and can help in building a business case for resources, Hepburn explained.


Read more news:

Data a key theme at Emerging Tech in Health 2019

National Health Information Platform replaces Electronic Health Record

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