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FAQ for members
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Got a question? Answers to frequently asked questions are below

Or email us and we will get back to you with an answer.


Q. How do I sign in to the website and update my profile?

Download this PDF with step by step instructions.


Q. How do I login if I can't remember my password?
Go to the member login page. Your HiNZ username is usually your email address. If you can't remember your HiNZ membership password, click 'forgotten password' to reset your password. If you still can't login and need additional help email us
Q. How do I change my password?

Sign in to the site using your existing Username and Password and go to the 'Manage Profile' tab on the right side of the screen.  Under 'Information & Settings', please select 'Edit Bio'.  Beside 'Password', please click on 'Change' (under Account Information).


Q. What content on the website is member-only access?

HiNZ members are able to access the HiNZ Webcast Library plus our extensive 10 year archive of HiNZ Conference presentations (speaker slides and some videos), plus the seminar archive, and reports from international conferences.


Q. I am a member but I can't get access to the member only areas. Why not?
  • Have you logged in? (The login is at the very top of this page and in the right column).
  • Did you ask to pay by invoice? If you paid by credit card you have instant access but if you paid by ticking 'bill me' then it takes up to 24 hours for your membership to be approved and access to be granted. Please try again tomorrow.


Q. I am trying to renew but the Region field is not able to be completed.

There is a known issue with Internet Explorer, that prevents the Region field from being completed and moving forward with the renewal process. Please try using an alternative browser (eg Edge, Chrome or Firefox).


Q. What is my password for Pulse+IT online magazine?

Your Pulse+IT username is the email address you have registered with HINZ.


A temporary Pulse+IT password will have been emailed to you within a week of joining HINZ from, however you can reset this here by following these instructions.


If you still have trouble logging in, please email for assistance.


Q. Can I get Pulse+IT if I take the student rate?

If you wish to receive free access to Pulse+IT online magazine (which costs $100 if purchased direct from Pulse+IT) then you will need to join as a standard member. Student members do not receive a free subscription to Pulse+IT.

Q. How do I access the HiNZ webcast library?

Please go here to login:


To login you will need your HiNZ username (usually your email) and your HiNZ password. If you can't remember your HiNZ membership password, go to the member login page, enter your username (usually your email address) and click 'forgotten password' to reset your password. Then go back to the webcast library to login.


Q. I am doing one paper while working full time. Am I eligible for the free student rate?

No. To be eligible for the free student rate you need to be able to provide (if asked) proof of enrollment in more than one paper at a course of study at a credible tertiary institution AND proof that you are not in full time employment.


Q. I'm retired, do I get a discount?

Yes. If you are over 65 years and not in paid employment then you get a discount on HiNZ membership. Join now.


Q. What period is my membership valid for?

HiNZ membership is for one year from the date you join. If you renew while you still have an active membership it will be extended ie. the next membership year will start from your expiry date, not from the date we processed your renewal.


Q. Can I pay by credit card?

Yes. We accept visa or mastercard. Join now.


Q. Can you send me an invoice?

Yes. Choose the 'bill me' option when you fill in the membership form and we will send you an invoice. You can pay the invoice by bank deposit, by cheque, or by credit card. Join now.


Q. I just got a welcome email from HIMSS. Is that spam?

No. As part of your HiNZ membership, you get a FREE membership of HIMSS Asia Pacific. This is valuable to you as it gives you access to the Asia Pacific conference presentations and to the HIMSS Learning Centre. Read more about our partnership with HIMSS - click here


Q. How do I access the HIMSS learning centre resources?

Please go to this page and scroll down for the instructions.


Got another question? Contact us


HiNZ, PO Box 300125, Albany, Auckland 0752, New Zealand.

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