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FAQ Exhibitors
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Frequently asked questions and answers (relevant to exhibitors)

Have another question? Email us


Q. Can I get an excel list of delegates for this year's conference?

Yes. Click here to download the 2019 delegate list. (It has no contact details to avoid breaking the Privacy Act.)


Q. Can I get an excel list of delegates from previous years

Yes. Click here to download the 2017 delegate list and the HiNZ 2018 delegate list. (It has no contact details to avoid breaking the Privacy Act.)


Q. Do you have demographics on who attended the 2018 HiNZ Conference?

Yes, click here to see the HiNZ 2018 attendee demographics


Q. I ran a sponsored workshop at the conference. How do I get the contact details of those who attended?

Please email us at to request this.


Q. Can I view the delegate list?

Yes. Approximately 2-3 weeks prior to the conference we release the conference app to delegates. The list of delegates then becomes visible via the app. You can view name, job title, organisation with the conference app for each delegate.


You are unable to message anyone who has requested privacy during the registration process.


Q. Do exhibitors get access to a bulk list of all delegate email addresses?

No. New Zealand has strict privacy laws. We provide exhibitors and delegates with the Zerista conference app - as this gives delegates a way to contact other individual delegates without breaching the terms of our Privacy Act legislation and it protects each delegate's privacy.


Q. Can I email an individual delegate?

Yes, this is possible via the conference app (but not to those who have requested privacy during registration).


There is a function within the conference app which enables any delegate to email another delegate without the email address being visible. 2-3 weeks before the conference, you will be able to see a full list of conference attendees (name, job title, organisation) and send messages to individual delegates via the app.


Q. Can I send a bulk message to all delegates using the conference app?

No. To prevent spam, the app does not allow you to send an email to the entire delegate list. (Only HiNZ is able to broadcast a message to the entire list). You can send a message individually to selected delegates, but not to everyone at once.


Q. Can I collect delegate email addresses?

This is possible by using the leads app during the conference (it is only available to exhibitors and sponsors). It has an opt-in process for delegates. There are instructions and links on how to use the leads app in your conference app invitation. If you need assistance with using the app during the conference, please visit the App Help Desk.


Q. How do I access the leads app?

If you are an exhibitor it will automatically be included as part of your conference app.


Q. How do I use the leads app to collect delegate contacts?

There are three ways to get a delegate into your leads app:

1. by you asking the delegate for permission to scan the QR code on their name badge, or

2. by asking the delegate to scan your booth QR code poster (HiNZ provides QR code posters to each booth and sponsor)

3. by you manually inputting the data after meeting the delegate


(Note: The leads app does not work if the delegate scans an exhibitor's personal name badge. They need to scan your company QR code, not your personal QR code.) We supply each exhibition booth with a laminated poster of your company QR code for this purpose. You can download extra copies of your company QR code from your company profile page by logging into your company profile page on the app.

Delegates are motivated by the 'QR code game', as scanning enables them to collect points - and the delegates with the most points at the end of the conference win prizes. (It is an opt-in process. If the delegate doesn't want others to be able to view their delegate profile page then they are advised not to scan QR codes or allow themselves to be scanned.)

The leads app gives you access to a delegate's contact details. At a minimum, you will be able to see their email address. If a delegate has entered more contact information their personal app profile page, then you will be able to view those details as well. The leads app enables exhibitors to download a report at any time during and after the conference, with the details of each delegate they have scanned and/or been scanned by. You are able to export your opted-in contacts from the leads app, during and after the conference, including any notes you make about the contact.


During the conference, if you have questions about how to use either the conference app or the leads app, go to the "app help desk.


Q. Can I put something in the delegate bags?

Yes, it is free for exhibitors to put brochures and other printed materials into the delegate bag. (There is a fee for non-exhibitors.) To book a delegate bag insert please fill in the online form


Q. Can I put more than one item in the bag?

Yes, you can put in as many items as you wish.


Q. How many units should I supply?

We recommend you provide 1500 units. You can supply less if you wish.


Q. What can I put in the bags?

Anything that is A4 size or smaller. It can be printed material or branded merchandise.


Q. When and where do I need to deliver my inserts?

Deliver your inserts to the HiNZ CEO in Auckland by Tuesday 12 November. Email Kim to book this.


Q. Can I get my inserts printed in New Zealand?

Yes, we can coordinate this for you. If your company is based outside of New Zealand and sending materials internationally is a hassle, HiNZ is able to coordinate things with a local printing company for you instead. Email Kim at for a quote. If you want us to coordinate the printing for you, then we need to receive your design file by 31 October. (Another benefit of us arranging the printing, is that you won't have to pay any courier fees, as we would transport your printed flyers to the venue with all the rest of our conference materials.)


Q. Do all of my staff need to register for the conference?

All company representatives at your booth must be registered as a conference exhibition delegate. Registration badges cannot be shared, every representative must have their own badge. Anyone without a delegate badge will be asked to leave the venue.

We will maintain a list of the delegates passes issued to each exhibiting company. If your company claims more than its allocation of free registrations (stated in your agreement) then you will be invoiced at the rate of $395 excl. GST per additional delegate. Additional passes can be purchased via your exhibitor portal.


Q. What is the expected attendance?

Based on the past two years attendance, and the number of registrations received to date, we are expecting 1200-1500 delegates.


Q. Can I bring candy/treats to give away at my booth?

If you wish to giveaway any food or beverage items then we must seek venue permission first. It's not difficult to get their permission, simply email


Q. When is pack-in?

Pack in is from 1pm to 7pm on Tuesday 19 November. Access to the exhibition hall is not possible prior to 1pm Tuesday due to health & safety rules. (Although you can get permission for a custom booth builder to enter earlier on request. To request this please email


Q. When is pack-out?

Pack out is 11am to 1pm on Friday 22 November. Pack out begins immediately after morning tea finishes. Exhibitors are not permitted to dismantle or remove their exhibition booth prior to this time (unless they have prior permission from the HiNZ operations manager).


Q. What comes with my booth?

All booths come with 2 x 150 watt spotlights and 1 x 10 amp power point with 4 way multi box. All booths are built with 2480mm high white Octonorm panels (do not construct your display higher than 2480mm). If you require furniture, AV, additional signage or additional lighting/power this can be organised at your cost through Peek Exhibition by contacting


Q. Does the venue have reliable internet?

There is free WIFI for delegates, however exhibitors will need to purchase Wired internet access for your booths. Please complete the Internet Order Form in the exhibition manual prior to Friday 1 November.


Q. Can I see where my booth is located on the exhibit floor?

To request a copy of the latest floorplan please email


Q. Can my company hold a seminar/workshop in conjunction with the conferences?

Yes, dependent on space availability this can be organised. If you wish to book a room for a company event please email


Q. How do I deliver goods to the venue?

Goods must be clearly labelled with a Materials Delivery Form (see exhibition manual). This will enable the venue to deliver your goods to your booth location. Failure to clearly label your goods and follow the delivery instructions may result in delays in the receipt of your goods during pack in (or your goods being returned to sender by the venue!) If you have any questions, email us!


HiNZ, PO Box 300125, Albany, Auckland 0752, New Zealand.

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