InterSystems, a creative data technology provider powering more than one billion health records globally, today announced it has been recognised as a Leader in the 2026 Gartner Magic Quadrant for Enterprise Electronic Health Records (EHR).

A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. By applying a graphical treatment and a uniform set of evaluation criteria, a Magic Quadrant helps you quickly ascertain how well technology providers are executing their stated visions and how well they are performing against Gartner’s market view.

“Healthcare organisations are under pressure to modernise while continuing to deliver safe, reliable care everyday” said Don Woodlock, President of InterSystems. “The strength of our approach has always been combining proven global scale, deep interoperability, and enterprise-ready AI capabilities that help clinicians and organisations modernise at their own pace while continuing to provide world-class care for their patients.”

InterSystems continues to be at the forefront of interoperability in regional and national health information exchanges and regulatory approvals through their EHR’s recent European Union Class IIa Medical Device Regulation (MDR) certification. With deployments in 29 countries outside the United States, InterSystems brings a globally proven approach to delivering interoperable, adaptable healthcare technology.

InterSystems continues to invest significantly in advancing its EHR capabilities, supported by flexible deployment options, including on-premises, hybrid, vendor-managed, and public cloud models, continuous enhancements delivered through a bimonthly release cycle, and predictable subscription and SaaS pricing models that include advanced AI capabilities. This progress is reflected across both platforms:

InterSystems IntelliCare™ is a next-generation EHR designed with AI at its core. The platform is tailor-made to help healthcare organisations improve productivity, streamline clinical workflows, and reduce administrative burden through embedded artificial intelligence and automation.

InterSystems TrakCare® is a proven, comprehensive healthcare information system used globally by over 600 hospitals. TrakCare supports integrated care delivery across hospitals, community settings, and national health systems, providing a unified patient record and interoperable platform for coordinated care.

Source: InterSystems media release

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Southern Cross Healthcare is proud to announce that Chief Digital Officer Mark Phillips has been named a finalist for New Zealand CIO of the Year in the 2026 New Zealand CIO Innovation Awards.

The CIO of the Year category recognises outstanding digital leaders who demonstrate strategic thinking, innovation, and transformative leadership, helping shape the future of technology and digital excellence in Aotearoa New Zealand.

This prestigious recognition reflects not only Mark's leadership, but also the collective efforts of employees, leaders, technology teams, clinical teams, and partners across Southern Cross Healthcare who are driving innovation and supporting our digital transformation journey.

Being named a finalist validates the progress we have made and reinforces our ambition to be a leader in digital excellence within New Zealand's healthcare sector.

Our investments in technology are focused on enhancing experiences for patients and whānau, empowering our people with better tools and capabilities, and strengthening healthcare delivery across our network of hospitals and healthcare providers.

By harnessing digital capabilities, Southern Cross Healthcare is creating more connected, efficient, and patient-centred services that support better healthcare experiences and outcomes.

"This recognition belongs to the many people across Southern Cross Healthcare who contribute every day to improving how we deliver healthcare," says Mark Phillips.

"Our digital transformation journey is a team effort, and I am incredibly proud of what we are achieving together."

As we continue our transformation journey, this recognition provides an opportunity to pause and celebrate the remarkable progress we have made together and the people who drive it forward.

Source: Southern Cross Healthcare media release

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AMS has unveiled a refreshed brand identity that reflects the business it has become: a modern New Zealand workforce technology partner helping organisations solve some of the country's most complex workforce challenges.

The refreshed identity introduces a clearer, more contemporary brand while reinforcing what has always set AMS apart: deep local expertise, practical workforce technology, and a long-term commitment to organisations operating in high stakes environments.

Rather than simply modernising its visual identity, the refresh brings greater clarity to how AMS communicates its purpose and the value it delivers.

"We've grown significantly over the years, and this new brand better represents who we are today and where we're heading tomorrow." said Ben Barlow, CEO, AMS (Workforce Management).

The refreshed identity has been introduced across AMS's website, digital channels and customer communications.

Source: AMS media release

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Farmers, growers, farm workers and their whānau across Aotearoa now have easier access to free mental health and wellbeing support through a new partnership between Farmlands, Rural Support Trust and ignite.

Announced at Fieldays 2026, the three-year initiative will provide more than 1,500 free wellbeing sessions, connecting rural New Zealanders with counsellors, psychologists and other mental health and wellbeing professionals. Support can be accessed online, by phone or in person, helping overcome common barriers such as travel time, cost and limited local services.

The initiative aligns with the Government's draft Mental Health and Wellbeing Strategy 2026–2036, which identifies rural communities as experiencing poorer mental health outcomes:
https://www.health.govt.nz/system/files/2026-04/Draft-Mental-Health-and-Wellbeing-Strategy-2026-2036.pdf

The service is available through Rural Support Trust, which provides confidential support across 14 regions across New Zealand. Bookings are now open via https://ruralsupport.ignite.org.nz/providers

Source: Ignite Aotearoa media release

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We are pleased to announce the appointment of Ny Brunenberg as Interim Chief Executive Officer, effective 06 July 2026.

Ny has been a valued member of the Collaborative Aotearoa team since November 2023, bringing broad experience across primary care, quality improvement, and strategic delivery. Ny has played a key role in supporting members, advancing models of care, and strengthening sector collaboration across Aotearoa.

In stepping into the role, Ny will focus on continuing to support members, strengthening partnerships, and sustaining momentum in the delivery of innovative, equitable models of care across the motu.

“It is a privilege to take on this role and support Collaborative Aotearoa through this next chapter. I am particularly honoured to contribute to the continued evolution of models of care across Aotearoa, while ensuring we deliver value for members, strengthen sector connections, and improve outcomes for communities and whānau,”  says Mrs Brunenberg. 

Collaborative Aotearoa looks forward to continued progress under Ny’s leadership, with a strong focus on collaboration, innovation, and supporting the primary care workforce. Ny will commence her role as Interim CEO from the 6 July 2026. 

Source: Collaborative Aotearoa media release

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Will brings a distinguished track record in leading technology enabled transformation of health systems to the CEO role. Most recently CEO of Spark Health and a senior leader in Accenture’s Global Health Team, Will is passionate about the role of technology in reimagining healthcare. Will has a demonstrated ability to build high performing teams, deepen customer relationships in complex markets and scale technology businesses. He joins Medtech at an exciting time — with strong products in market, a clear growth strategy, and an experienced leadership team in place. 

Will’s immediate focus will be on accelerating adoption of Medtech AI and Medtech Connect, strengthening relationships with customers across New Zealand and Australia, and driving continued growth across the region.

It’s an exciting time to join MedWech Global with Primary and Community Care in Australia and New Zealand at an inflection point. The convergence of workforce pressures, financial sustainability challenges, growing patient expectations and technologies like AI are driving an ever-increasing need for a Connected Care Ecosystem. MedWech Global has a significant role to play in this ecosystem now and in the future. With the support of Banyan and the MedWech Leadership Team I look forward to working with current and future customers to support their transformation journeys. Dr Will Reedy, incoming CEO, Medtech Global

Jeremy van de Klundert

Jeremy van de Klundert, who has served as CEO, will remain with Medtech as the Chief Revenue Officer with a strategic focus on leading Medtech’s expansion into Australia — one of the company’s most significant growth opportunities. Jeremy’s deep industry relationships and market knowledge make him ideally placed to drive this next phase of Medtech’s growth.

Medtech Global thanks Jeremy for his significant contribution as Chief Executive Officer. During his tenure as CEO, Jeremy played a pivotal role in strengthening

Medtech’s capabilities, market position, and product offering — including the development of Medtech AI and Medtech Connect.

Innovation at the Forefront: Medtech AI and Medtech Connect

Medtech AI introduces artificial intelligence capabilities directly into clinical workflows, enabling healthcare providers to surface actionable insights, reduce administrative burden, and make more informed decisions at the point of care. Medtech Connect is Medtech's new telehealth and booking solution. Multiple providers can join the same appointment remotely, making specialist collaboration straightforward and efficient. For patients, it removes traditional barriers to access, whether that's distance, mobility, or availability. Medtech Connect also works alongside AI scribe tools such as Medtech AI, helping organisations reduce administrative burden and keep the focus on care.

Source: Medtech Global media release

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Workforce management software company Simplifi is expanding to Australia with a pledge to maintain a human customer service team in the face of AI job cuts.

Simplifi is NZ’s leading cloud-based SaaS platform dedicated to transforming workforce management. Founded in New Zealand, the company supports over 2,300 organisations including NZ’s largest company, Foodstuffs, to manage their permanent and casual employees.

Australian organisations face two overlapping challenges; complex awards systems mean rostering errors and compliance risk, while labour shortages increase reliance on expensive casual staff. 

Meanwhile, Australia has seen major AI redundancy rounds at Atlassian, Wisetech and Block (previously AfterPay), as well as cuts at companies like Commonwealth Bank focussed on customer service and call centres. Experts say a 16 per cent collapse in customer service roles in the US thanks to AI could be a harbinger of what’s to come in Australia .

Simplifi is initially focussing on sectors with complex awards such as the healthcare, aged-care, disability and retail sectors. The company expects to have staff in the Queensland, NSW and Western Australian markets by the end of 2026 to grow sales and handle customer queries. Simplifi’s overall headcount is expected to rise to 25 by the end of 2026.

Simplifi Founder and Managing Director Rhys Greensill said the company is exploring AI solutions that can enhance experience within the platform. But adds Simplifi would remain a human-centric organisation, as incumbent platforms rely on ticketing systems and significant manual override by the customer.

“We’re living through unprecedented times,” Greensill said. “On the one hand, our healthcare, aged-care and disability sectors are struggling to fill rosters amid staff shortages. On the other hand, AI is coming for our call centre jobs.”

“Simplifi has gained traction in the New Zealand market because we’ve listened to our customers. They wanted a system that minimises their compliance risk, eliminates manual work, and negates the need for unnecessary, expensive casual staffing. We see the same problems going unsolved in the Australian market at a much bigger scale.”  “More importantly they want someone who can answer their questions at the other end of the phone”.

Greensill said Simplifi’s superior platform meant they could maintain dedicated account managers for each of their customers.

“AI-powered customer service teams are the hallmark of a bad product. We employ humans because we’ve built a product that works.”

Source: Simplifi media release

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Five Faces, an Australian patient experience software provider, is pleased to announce the appointment of Richard Alcock AO as Chair of the Board and Non-Executive Director.

Mr Alcock brings extensive experience across healthcare governance, corporate leadership and public sector stewardship, with a career spanning senior leadership roles in health, finance, law and higher education.

He has also played an important governance role within the Australian health system, serving as Chair of Western Sydney Local Health District and Deputy Chair of Sydney Children's Hospitals Network. He was appointed an Officer of the Order of Australia (AO) for distinguished service to the community through health management, corporate governance, higher education and the law.

Five Faces CEO Nicole Nixon welcomed the appointment: "We are delighted to welcome Richard as Chair of the Five Faces Board," she said. "He brings an exceptional understanding of healthcare leadership, governance and strategy. His insight will be invaluable as we continue to grow and support healthcare organisations across Australia and internationally."

Five Faces Co-Founder and CTO Abdul Alabri said Mr Alcock's appointment would strengthen the company's ability to support large-scale healthcare transformation. "Healthcare organisations are increasingly looking to deliver more connected and consistent experiences across entire health systems," he said. "Richard's experience will provide valuable perspective as we continue to evolve our technology and support the future of digitally enabled care."

Mr Alcock said he was pleased to join Five Faces at a time when health services are increasingly focused on improving how consumers access and navigate care.

"Five Faces has built a strong reputation for helping healthcare organisations improve the experience of consumers through practical and innovative digital solutions," he said.

"Throughout my involvement in healthcare, I have seen the importance of combining strong clinical and operational leadership with innovation. I look forward to working with the Board and leadership team as they continue to grow their impact and help healthcare organisations navigate increasing demand, rising patient expectations and the need for more accessible and connected care.”

The appointment further strengthens Five Faces' Board as the company continues to expand its work with public, private and not-for-profit healthcare providers and scale its impact across Australia and overseas.

Source: Five Faces media release

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New Zealand’s health system is facing rising demand, workforce shortages, ageing infrastructure and growing expectations from patients. At the same time, AI, digital health and better data use are creating new ways to improve access, lift productivity and support better outcomes.

The opportunity is not simply to add more technology. It is to redesign care around what New Zealanders need most such as timely access, equitable outcomes, trusted information and services that are easier to navigate.

PwC’s Global Health Report highlights several shifts shaping healthcare globally, including AI, connected data, consumer-led care and healthier longevity. For New Zealand, three priorities stand out.

First, AI should be used to support clinicians and improve access. Its greatest value will come from reducing administrative burden, improving triage, supporting diagnostics, forecasting demand and helping clinicians identify risk earlier. In a system where timely access remains a key measure of performance, AI should be judged by whether it helps patients receive the right care sooner. Strong governance will be essential, including transparency, privacy protection, clinical oversight and safeguards against bias.

Second, New Zealand needs more connected, secure and useful health data. AI and digital-enabled care depend on accurate information that can move safely across the system under the right permissions. Better data sharing can reduce duplication, help patients avoid repeating their story and give clinicians a fuller picture of care needs. But public trust is critical. People need to understand how their information is used, how it is protected and supports better care.

Third, more care needs to move closer to people, homes and communities where clinically appropriate. Digital tools, virtual care, remote monitoring and stronger community-based services can help reduce pressure on hospitals and make care easier to access. This shift matters for all, but it must be designed with Māori, Pacific peoples, rural communities, disabled people and older New Zealanders in mind.

For health leaders, the message is clear. Transformation should be practical and outcomes-led. 

New Zealand does not need to replicate every global model. Its advantage can come from being focused, pragmatic and human-centred. The goal should be a health system where technology supports better care, data supports better decisions, and patients experience a system that is simpler, safer and more connected.

Source: PwC media release

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MERAS welcomes the funding announced in the budget for three-day post-natal stay. This will support midwives to enable mothers who want to stay longer in a maternity unit with their baby to do so. 

There are over 50 primary maternity units across the country. In these units post-birth care and support can be provided in a more relaxed setting. Being able to stay for three days will also support mothers in the busier secondary and tertiary maternity services.

Being able to stay in a maternity service provides access to 24-hour care, support to recover from the birth and establish breastfeeding, as well as building confidence in the transition to parenthood.

MERAS recognises that not all women and whānau will want to make use of the extended stay, but it is important this option is available to all mothers and whānau who opt for this service.

In some localities this new entitlement could put pressure on secondary and tertiary maternity services where there are not local primary maternity units available to those communities. Funding must be made available to support the build of additional primary maternity facilities where these are needed. All whānau in Aotearoa should have access to a primary birthing unit close to their home.

MERAS is the union representing over 95% of midwives employed in the maternity services across the country, this includes Health New Zealand | Te Whatu Ora and other maternity facility providers.

Source: MERAS media release

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Alcidion announces that it has signed an agreement to acquire the business and assets of Kyra Patient Flow Manager, Kyra Queue Manager and Kyra IQ (collectively, the ‘Kyra flow products’) from Telstra Health.

This acquisition further strengthens Alcidion’s position as a leading provider of enterprise patient flow solutions across Australia, New Zealand and the UK.

Highlights:

• The Kyra flow products are a proprietary set of digital solutions that address patient flow and data access challenges across hospital inpatient and outpatient settings
  
• This acquisition expands Alcidion’s presence across Australia, notably into Queensland where Kyra Patient Flow Manager and Queue Manager products are used by the majority of Hospital & Health Services, and adds several new customers in Victoria, WA and Tasmania, across both public and private sectors 
  
• Only two of the Kyra flow products customers are existing Alcidion customers, expanding Alcidion’s footprint into more than 30 customers.

Alcidion is a market leader in patient flow in ANZ and the UK, with its Miya Precision platform enabling healthcare providers to digitise bed allocation, optimise progression of care, and use clinical decision support to enhance the delivery of patient care and eliminate administrative burden for care workers.

The acquisition of Telstra Health’s Kyra flow products expands Alcidion’s footprint to more than 30 additional healthcare providers across Australia building upon Alcidion’s patient flow presence at Hume, Peninsula Health, Western Health and Alfred, among others.

The Kyra flow products business have customers in five of six Australia states with a significant presence across the Queensland market, a strategically important market noting Alcidion’s recent 5-year contract with Gold Coast Health and several customers in Victoria.

Alcidion CEO and Managing Director, Kate Quirke said: 

“This acquisition is highly complementary to our core business and further consolidates our market position in the Australian patient flow market.  We see strong strategic and financial alignment as we continue to build a scaled, recurring revenue driven health technology company.”

“We look forward to building on Telstra Health’s long-standing customer relationships and believe Alcidion, as an international leader in patient flow, is one of the few industry players with the infrastructure, credibility and expertise to continue delivering the level of support that enterprise government and private health service customers expect.”

“Patient flow continues to be a critical pain point across the healthcare setting with an aging population and increasing rates of hospital admission expected to only further compound the need for validated enterprise digital solutions that both simplify decision support and also remove administrative burden.”

“Alcidion looks forward to welcoming the Kyra customers to our community and to providing continued, excellent service alongside an opportunity to share what Alcidion can offer them as they look to evolve the value they receive from their digital investments for patients and staff.”

“We also look forward to maintaining a relationship with Telstra Health, to leverage the complimentary nature of our respective product suites.”

Telstra Health Managing Director, Elizabeth Koff AM added: 

“Telstra Health is building a care intelligence ecosystem, one that connects care, patients and clinicians across the care continuum.  

To support that, we’re making clear choices about where we focus, where we invest, and where we partner.   

Telstra Health’s Kyra Flow products are a strong set of hospital patient flow and operational solutions, however they do not align with our future roadmap for connecting care. Choosing the right owner for this product suite to continue to support hospital care was critical and required careful consideration. Alcidion fulfilled the criteria comprehensively.

Alcidion brings strong capability, deep industry expertise and a proven track record supporting hospitals. We are confident they are well placed to continue to evolve these products for customers. 

For Telstra Health, our new care intelligence ecosystem will serve, connect and enable clinicians and care providers from primary, community and aged care, to hospitals and government services - across every health journey.

Our priority is to ensure a smooth transition for the Kyra Flow products to Alcidion, with continuity of service and support for customers and their teams.”

About Kyra Flow Products

The Kyra flow products include three complementary inpatient and outpatient hospital focused patient flow solutions:

• Kyra Patient Flow Manager – provides clinicians and administrative teams real-time access and oversight of a patient’s hospital journey from admission through to discharge. It enables proactive decision making to streamline bed management and internal resourcing.
  
• Kyra Queue Manager – is a comprehensive outpatient solution enabling patient check-ins, wayfinding, referral management, triage and billing capability.
  
• Kyra IQ – is a data warehouse that consolidates health data from multiple disparate systems into real-time operational dashboards and administrative reports.
  

Source: Alcidion media release

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“Really great range of speakers and attendees. The talks and panels from investors, design and manufacturing experts, and founders helped me understand the things I need to consider in my translation journey. It also led to an excellent range of people to connect with outside of the formal programme.”

“That feedback really captures what HealthTech Week is about,” says Dr Diana Siew, co-lead of Te Tītoki Mataora | MedTech Research Translator and a long-standing leader in New Zealand’s MedTech ecosystem.

“HealthTech Week brings together the people building the future of New Zealand’s health technology sector and creates the conversations and connections that help move ideas into real-world impact. It is where researchers, clinicians, founders, investors, industry and health system leaders come together to exchange ideas, start new collaborations and shape the future of MedTech in Aotearoa.”

Now marking its 10-year milestone, HealthTech Week 2026 will reflect on the evolution of New Zealand’s MedTech ecosystem while looking ahead to the opportunities and challenges shaping the next decade.

Delivered collaboratively by the Consortium for Medical Device Technologies (CMDT), the HealthTech Activator and the Medical Technology Association of New Zealand (MTANZ), the programme combines research translation, industry insight, policy discussion and networking across the health technology sector.

Te Tītoki Mataora Forum

Running from 1–3 July, the Te Tītoki Mataora Forum will focus on translational research, emerging ventures and the future capability needed to grow New Zealand’s MedTech sector.

The programme is designed to be highly interactive, encouraging collaboration, new partnerships and the “accidental collisions” that often spark new ideas and opportunities.

“If you’re part of the early-stage healthtech commercialisation community, this forum is designed to challenge thinking, expand networks and help accelerate translational journeys,” says Siew.

Speakers include:

• Brian Ward, founder of Aroa Biosurgery 
• Adrian Ng, developer of RapiDose 
• Anthony Butler, co-founder of MARS Bioimaging 
• Ella Guy, developing at-home lung function monitoring technologies 
• Eric UfiPoa Taule'ale'ausumai, bringing lived experience perspectives into MedTech innovation 
  

MTANZ Sector and Industry Summit

The MTANZ Sector and Industry Summit will focus on the changing operating environment for medical device suppliers, including major regulatory and policy reforms.

“This year’s programme is on issues shaping the future operating environment for medical device suppliers, including the Medical Device Management Transition and the Medical Products Bill,” says Cushla Smyth, CEO of MTANZ.

“These reforms will redefine how medical technologies are evaluated, procured and regulated in New Zealand.”

Speakers include:

• Catherine Epps, Director of Medical Devices, Pharmac
• Leanne Hartge, Head of Regulatory Affairs and Compliance, ANZ, Solventum
• Sarah Hogan, Deputy Chief Executive (Wellington) and Principal Economist, New Zealand Institute of Economic Research
• Chris James, Group Manager Medsafe, Ministry of Health
• Aislin Weir, General Counsel, Aroa Biosurgery.
  

As HealthTech Week enters its second decade, the focus is firmly on strengthening New Zealand’s position as a globally connected, innovation-driven MedTech ecosystem and ensuring the next generation of health technologies delivers meaningful clinical and economic impact.

Source: HealthTech Week media release

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Australian patient experience provider Five Faces has deployed a Patient Check-In and Queueing solution for ambulatory care appointments at Peninsula University Hospital in Frankston, Melbourne.

Commissioned by the new hospital’s builder, Lendlease, the system aims to improve the patient experience and flow for pre-booked hospital appointments for outpatient care and check-in on the day of surgery.

Patients use their mobile device to access a Patient Hub that guides their journey before, during and after their outpatient appointment. This includes viewing and managing appointments, receiving information and resources, completing digital forms, using secure messaging, checking in, and completing surveys.

The solution is designed to address patient needs related to accessibility, cultural and language differences, and digital skills. For example, checking in to an appointment can occur via mobile, a multi-lingual kiosk, or with staff assistance.

Administration and clinical staff gain workflow efficiencies and real-time visibility of patient status on the day of the appointment.

The $1.1 billion project was delivered in January 2026 by the Victorian Government as a public private partnership. Peninsula University Hospital will remain as a public hospital with all clinical services operated by Bayside Health. Other facilities on the hospital campus have implemented a similar Patient Check-In and Queue Management solution from Five Faces as Phase 1 of the overall project, supporting multiple specialist areas across the Peninsula University Hospital site, including Women’s and Children’s, Orthopaedics, Oncology, and the Frankston Public Surgical Centre.

“This dynamic digital solution is helping to improve the overall journey for our patients,” said Paul Butler, Executive Director, Strategy, Capital and Digital at Bayside Health Peninsula. “We are delighted that this cutting-edge facility is matched by equally modern, seamless technology that meets the needs and expectations of our patients.” 

“We are delighted to modernise the patient experience for the new and existing facility in Frankston,” said Nicole Nixon, CEO of Five Faces. “Patients now expect a digital-first approach that not only gives them more control over their journey, but also keeps them informed every step of the way. Whether it’s managing appointments, understanding next steps, or receiving updates on expected wait time, they want clear communication and transparency. At the same time, staff benefit from reducing the burden of manual administration, making it a win-win situation for both patients and healthcare providers.”

Source: Five Faces media release

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Brisbane, Australia – Rauland Australia and New Zealand, a leading digital health solutions company, today launches a new dedicated aged care platform Concentric Care Unify. The Unify platform is specifically designed to unify messaging, alerts and analytics into one central place simplifying communication, workflows and reporting for residential aged care providers. Introducing first at the ITAC 2026 conference in Brisbane, Australia; the solution directly addresses one of the sector’s most persistent operational challenges: fragmentation.

Concentric Care Unify has been purpose-built to resolve this complexity. By bringing critical workflows into a single, intelligent platform, it enables providers to streamline operations, strengthen governance and empower care teams with timely, actionable information.

“Providers don’t need more technology, they need better-connected technology,” said Jessica Poy, General
Manager – Aged Care, Rauland Australia and New Zealand. “Concentric Care Unify removes the friction caused by multiple fragmented, standalone systems and replaces it with a unified, intuitive platform that supports faster decision-making, reduces administrative burden and enables staff to focus on what matters most - delivering quality care.”

At the heart of the platform is an advanced messaging engine that intelligently routes alerts, manages escalation pathways and enables multi-channel communication across mobile devices, wearables and on-site systems. This is complemented by a powerful analytics layer, delivering real-time dashboards, cross-site visibility and compliance-ready reporting.

The platform is designed to deliver measurable impact across key operational areas:

• Improved response times, with alerts directed to the right staff at the right time
• Reduced manual processes, through automation and standardised workflows
• Greater organisational visibility, including multi-site benchmarking and performance insights
• Enhanced resident experience, supporting quieter, more home-like environments
• Stronger compliance and audit readiness, underpinned by consistent, traceable data
  

Importantly, Concentric Care Unify is built on an open, interoperable architecture, enabling seamless integration with existing nurse call systems and broader facility infrastructure. This ensures providers can extend the value of their current technology investments while modernising their operational backbone.

For multi-site healthcare providers, having all their existing systems connected and visible through one central platform can been a game-changer - for staff and for the residents in their care. One of such providers who has experienced the benefits of Rauland’s aged care solutions is Apollo Care Alliance. “Our objective was to integrate technology in a way that streamlines the way staff work and optimise care outcomes for residents. Rauland’s solution has delivered on both, improving safety and reporting along the way,” said Kylie Radburn, Chief Governance Officer, Apollo Care Alliance.

“Concentric Care Unify reflects our long-term commitment to innovation that is both practical and impactful,” said Jacqueline Leeds, CEO, Rauland Australia and New Zealand. “The platform is not simply about connecting systems, it’s about enabling a more responsive, resilient and insight-driven model of care. We are equipping providers with the tools they need to meet today’s demands while preparing for the future of aged care.”

Delivered as a fully managed, cloud-hosted solution, the platform is scalable across multi-site operations and supported by Rauland’s local implementation, training and service teams.

Aged care providers attending ITAC 2026 are invited to experience Concentric Care Unify firsthand at booth 57 and explore how intelligent integration can transform aged care delivery.

Source: Rauland Australia and New Zealand media release

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The General Practice Owners Association (GenPro) welcomes the final approval from Te Whatu Ora to establish thePHO, marking a major step forward for a more streamlined, patient-focused primary care system in Aotearoa New Zealand.

Source: General Practice Owners’ Association media release

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A major new survey of health professionals has confirmed what the PSA has been saying for more than a year: the Government's reckless cuts to digital services are destroying confidence in the health system's ability to deliver safe, modern care.

The Korero Mai report from Health Informatics NZ, based on conversations with more than 200 clinicians, administrators, technologists and other experts, found trust in digital health transformation is eroding because the workforce is exhausted by change that repeatedly fails to deliver.

"This is a damning indictment of the Government's approach to health IT. The health workers on the frontline are tired of being promised transformation only to watch systems get mothballed, budgets slashed and the experts who maintain critical infrastructure shown the door," said Fleur Fitzsimons, National Secretary for the Public Service Association Te Pukenga Here Tikanga Mahi.

"This ultimately impacts patient care which is what we have been warning all along. You can’t slash Health NZ’s Digital Services workforce and still expect clinicians to deliver the safe and timely health care 24/7 that patients need."

The Digital Services workforce has been reduced by nearly 1000 roles by the Coalition Government with $100m slashed from its budget.

The report lays out the concerns of health workers loud and clear.

‘Participants stressed that digital transformation is not a cost-saving exercise in the short term but requires sustained investment in people: This involves training, change management and roles dedicated to making systems work in practice,’ the report says. It notes reductions in digital service roles have left fewer people available to train, support and optimise systems.

"The Government ignored every warning. Now we have repeated outages across the country, hospitals reduced to whiteboards and paper forms during outages, and a workforce that has lost faith the system will ever be properly resourced.

"This survey confirms what digital services experts have been telling us. The problem is not skills. Health workers have the capability to use modern systems. The problem is that systems keep being pulled out from under them, budgets keep being cut and the people who keep things running keep being made redundant."

"The Government cannot announce a 10-year digital health investment plan on one hand and gut the workforce needed to deliver it with the other. You can't modernise a health system on the cheap.

"Documents the PSA obtained under the OIA showed Health NZ knew last year that cutting digital roles would increase risks to patient care and hospital resilience. That internal assessment warned risks would become unsustainable as technical debt mounted. The outages that followed proved it.

"They were the predictable consequence of a government that chose tax cuts for landlords over functioning hospital systems.

"Our members who work in health IT are dedicated professionals who have been keeping an ageing, fragile patchwork of systems running against the odds. They deserve investment and support, not redundancy notices.

"The Government needs to stop pretending it can cut its way to a modern health system. It must reverse the damage, rebuild the digital workforce and properly fund the infrastructure New Zealanders' lives depend on."

Source: PSA media release

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The Shared Digital Health Record team recently undertook a ‘pulse check’ of people’s views on information sharing.

Digital Services Portfolio Group Manager – Digital Enablers, Heath Tolley, says feedback from consumer channels, early adopter practices and PHOs indicated a slight increase in public hesitation about information sharing, following recent cyber security incidents.

“This was reflected in a small rise in calls in January to our contact centre and general practices requesting to block information sharing. Despite this, Shared Digital Health Record opt-out levels remain within our expected range of 1–2%.”

He says the team also recently conducted a consumer survey to gather feedback on a brochure currently in development.

“As part of this, we asked people whether they were aware of a recent cybersecurity incident and whether it had affected their trust in health information sharing.”

Findings showed:

• 72% of respondents were aware of a recent health information breach in New Zealand
• Among those aware: 
  • 21% said it had a significant impact on their trust in health information sharing
  • 60% said it had a moderate impact.

Despite this, 83% of respondents said they were comfortable sharing their information via the Shared Digital Health Record to support their care.

Heath emphasises that protecting health information is a top priority, with multiple layers of security in place to keep Shared Digital Health Record data secure.

“The technical design of the Shared Digital Health Record supports security features, such as encryption at rest and in transit, access management capabilities, and is subject to security review prior to being given an authority to operate.”

• Access to data is controlled through secure APIs managed via Health NZ’s Digital Services Hub.
• The database is hosted on Amazon Web Services (AWS) and independently tested to ensure compliance with the Health Information Security Framework, the New Zealand Information Security Manual (NZISM), and Government Chief Digital Officer (GCDO) guidelines.
• Authentication and authorisation are managed through the Health NZ Connector Plane, which applies security policies to all requests and includes robust logging and auditing of all access to health records.

“Practice management systems and shared electronic health records must also demonstrate strong security controls and standards before they can integrate with the Shared Digital Health Record,” he says.

There is more information about the Shared Digital Health Record on the Health NZ webpages.
 
Webinar link available: Learn about taking part in the Shared Digital Health Record

On 25 March, a webinar was held for primary care to learn about how the Shared Digital Health Record data service works and how to onboard to the service. The link is now available on the Health NZ website.

Source: Health NZ | Te Whatu Ora media release

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Kia ora New Zealand, Medtech AI Educational Labs are coming to a town near you.

We’re taking Medtech AI on the road with 12+ locations across Aotearoa and FREE registration for clinicians and practice teams.

We’re hitting the road and we want to see you there. Medtech AI is coming to 12+ locations across Aotearoa in a nationwide roadshow designed specifically for clinicians and practice teams, and the best part? Registration is completely free. Each stop features a hands-on education lab where we’ll kick things off with a short presentation before opening up our live demo environment so you can get in and experience it for yourself. Test real workflows, role-play clinical scenarios, and see firsthand how Medtech AI fits into the way your practice actually works. No slides-only sessions, no passive watching just you, your team, and the tools that are reshaping healthcare delivery across New Zealand.

Whether you’re exploring how AI could fit into your clinical workflow, or you want to see it in action before committing, this is the ideal next step.

North Island

Auckland Central | 7 April 2026
https://www.eventbrite.com/e/medtech-ai-hands-on-educational-lab-auckland-central-tickets-1985976324648?aff=oddtdtcreator

Auckland North Shore | 8 April 2026
https://www.eventbrite.com/e/medtech-ai-hands-on-educational-lab-auckland-north-shore-tickets-1985976851223?aff=oddtdtcreator

Hamilton | 21 April 2026
https://www.eventbrite.com/e/medtech-ai-hands-on-educational-lab-hamilton-tickets-1985686070490?aff=oddtdtcreator

Tauranga | 22 April 2026
https://www.eventbrite.com/e/medtech-ai-hands-on-educational-lab-tauranga-tickets-1985686940091?aff=oddtdtcreator

Hastings | 23 April 2026
https://www.eventbrite.com/e/medtech-ai-hands-on-educational-lab-hastings-tickets-1985687218925?aff=oddtdtcreator

New Plymouth | 5 May 2026
https://www.eventbrite.com/e/medtech-ai-hands-on-educational-lab-new-plymouth-tickets-1985688039379?aff=oddtdtcreator

Auckland South | 6 May 2026
https://www.eventbrite.com/e/medtech-ai-hands-on-educational-lab-auckland-south-tickets-1986036199736?aff=oddtdtcreator

Whangārei | 7 May 2026
https://www.eventbrite.com/e/medtech-ai-hands-on-educational-lab-whangarei-tickets-1985881336536?aff=oddtdtcreator

Nelson | 12 May 2026
https://www.eventbrite.com/e/medtech-ai-hands-on-educational-lab-nelson-tickets-1985688426537?aff=oddtdtcreator

Wellington | 14 May 2026
https://www.eventbrite.com/e/medtech-ai-hands-on-educational-lab-wellington-tickets-1985964299681?aff=oddtdtcreator

South Island

Dunedin | 28 April 2026
https://www.eventbrite.com/e/medtech-ai-hands-on-educational-lab-dunedin-tickets-1985882389686?aff=oddtdtcreator

Invercargill | 29 April 2026
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Cromwell | 30 April 2026
https://www.eventbrite.com/e/medtech-ai-hands-on-educational-lab-cromwell-tickets-1985882611349?aff=oddtdtcreator

Christchurch North | 19 May 2026
https://www.eventbrite.com/e/medtech-ai-hands-on-educational-lab-christchurch-tickets-1985880263326?aff=oddtdtcreator

Christchurch Central | 13 May 2026
https://www.eventbrite.com/e/medtech-ai-hands-on-educational-lab-christchurch-tickets-1985689314192?aff=oddtdtcreator

Please register and purchase your tickets through our Eventbrite page. As these are small-group, hands‑on workshops, we ask that you only secure a ticket if you’re committed to attending. We can’t wait to see you soon!

Source: Medtech Global media release

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More people than ever are benefiting from timely access to the health care they need, latest health targets figures confirm.

Quarter two performance results released today (October - December 2025) showed solid improvements over the same time a year ago, with more patients accessing care sooner:

• Shorter waits for elective treatment – 64.5 per cent within four months, up from 59.2 per cent last year.
• Shorter stays in emergency departments – 74.2 per cent admitted, discharged or transferred within six hours, up from 72.1 per cent last year.
• Shorter waits for first specialist assessment – 62.2 per cent within four months, up from 60.6 per cent last year.
• Faster cancer treatment – 87 per cent to receive cancer management within 31 days of the decision to treat, up from 85.9 per cent last year.
• Improved child immunisation – 82.9 per cent fully immunised at 24 months, up from 77 per cent last year.

Since peaking in January - February 2025, our waiting lists are now also reducing for the first time in many years, positively impacting the lives of people across the country. 

While there is still much more to do, the latest figures demonstrate the progress being made as Health NZ settles as an organisation, with a strong focus on lifting patient outcomes.

The improved results were achieved despite challenges that included disruption to planned care and appointments, a widespread measles outbreak and high late winter demand on our emergency departments.

I thank all those who work with and for Health NZ for their hard work to deliver these gains for our patients, their families, and our communities.

We acknowledge we need to see further improvements - but we are on the right track and the lift in outcomes we are seeing is very encouraging.

Source: Health NZ | Te Whatu Ora media release

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A national program designed to make it faster and easier for digital health organisations to connect to Australia’s digital health systems has been launched by the Australian Digital Health Agency (the Agency). Health services, software developers and vendors will benefit from improved tools and clarity to accelerate the delivery of secure, innovative digital health solutions.

As part of these enhancements the Agency’s Developer Portal will be renamed the Digital Health Implementer Hub reflecting the breadth of organisations connecting with national digital health infrastructure.

Agency CEO Amanda Cattermole PSM said the Agency was committed to making it simpler to connect to national digital health systems with the expectation that it will improve health outcomes for all Australians.

“The Agency has worked to reduce barriers, improve transparency and create a more efficient environment for implementers so that truly connected care can become a reality,” Ms Cattermole said.

“Enhancements for the Implementer Hub include a personalised case management system, dynamic smart forms, and a dedicated dashboard that streamlines enquiries, reduces complexity and provides clear visibility of progress and upcoming requirements.”

Conformance is a core responsibility of the Agency and is how assurance is provided to health services and Australian healthcare consumers that software connecting to national infrastructure is clinically safe, secure and complies with interoperability requirements like digital health standards.

Agency Chief Digital Officer Peter O’Halloran said a built-in conformance engine converts technical documentation into tailored requirements, use cases and test cases, guiding every implementer through the conformance journey.

“Our long-term goal is to reduce the processing time by the Agency for software conformance to a month, within the next few years. This will enable faster delivery of new features and improvements, benefiting both healthcare professionals and consumers,” Mr O’Halloran said.

“The design of the Implementer Hub draws on comprehensive consultation with software developers, vendors, clinical stakeholders and industry representatives, ensuring it addresses realworld needs and aligns with leading industry standards.”

Global health technology company Magentus brought deep integration experience in piloting the enhancements to the Implementer Hub. A spokesperson for Magentus said:

The Implementer Hub now makes compliance far more straightforward, guiding users step by step through national requirements. Features like interactive task management, dynamic smart forms, clear scoping support, and integrated document uploads reduce complexity and improve transparency. With a centralised notes history and better version awareness across conformance profiles, the process is faster, clearer, and easier to manage. These enhancements save time and help us deliver interoperable innovations to the health system more quickly - without compromising on compliance or quality.

The next stage of enhancements will include functionality for Electronic Prescribing, re-conformance processes, Healthcare Information Provider Service and more in mid-2026.

For further details and access to technical resources, guides, and support materials, visit the Implementer Hub.

Source: Australian Digital Health Agency media release

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Health Informatics New Zealand (HiNZ) has announced a new chapter in its governance, welcoming a new board chair, deputy chair and three additional board members while acknowledging the significant contribution of several outgoing leaders.

Natasha Prendergast has stepped into the role of HiNZ board chair, with Niru Rajakumarappointed as deputy chair. 

They are joined by new board members Ann Browett, Rowena Woolgar and Mark Dingle, who take up their roles as the organisation continues to evolve and strengthen its role in advancing digital health across Aotearoa New Zealand.

Prendergast says HiNZ is entering an exciting phase of development.

“HiNZ is building new partnerships, changing how we work, and deepening our reach across the digital health community. There is a lot of good work already in motion, and a clear sense of direction, and I am truly excited to lead the organisation during this next phase,” she says.

As part of the leadership transition, HiNZ recognises the outstanding contribution of outgoing board members Kyle Forde, Mark Shirley and Jono Hoogerbrug, who played a significant role in strengthening the organisation and helping shape its future direction.

Prendergast says as chair and deputy chair, Forde and Shirley were instrumental in supporting her own development as a board member, offering encouragement and guidance along the way.

HiNZ chief executive Alex Kemp says the outgoing board has laid strong foundations for the organisation’s future.

“Good boards set foundations that enable future growth, and that is the legacy this outgoing leadership leaves. We are grateful for what’s been built, and we are ready for what comes next,” she says

More information about the HiNZ board is available at: https://www.hinz.org.nz/page/HiNZBoard.

Source: HiNZ media release

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Medical professionals using the Shexie practice management software system can now add a new state-of-the-art address validation tool to the SaaS platform’s capabilities. This will help ensure their practices comply with the Office of the Australian Information Commissioner (OAIC) obligations around privacy of patient information. 

The Shexie platform, first launched in 1994, is currently used by more than 700 small to large specialist medical practices across Australia and provides an easy-to-use system for capturing and managing patient appointments, billing, and contact details. 

The Shexie system can now integrate instantly with Intech Solutions' market-leading IQ Office API for address validation through the new Address Validation Starter Pack available as a value-add subscription for all Shexie users.

“Challenges often faced by medical practices include incorrect patient, doctor and organisation addresses, resulting in claim rejections, which leads to lost time and delayed payments. What’s more, fixing such errors manually can be frustrating and costly,” says Philip Miles, Strategic Account Executive for Intech Solutions in Australia. 

“IQ Office works in real-time to validate data entry of addresses irrespective of misspellings, use of vanity addresses, erroneous or missing postcodes and other data entry errors,” he says. 

“With Intech’s Address Validation tool, you can instantly check and remediate patient, doctor and organisation addresses as you enter them in the Shexie system. This ensures you have clean, accurate data for regular processes such as prescriptions, Medicare Australia applications and health fund submissions.

“Having clean addresses mean you receive fewer rejections and faster payments, which reduces your admin time and promotes claims success, improving both your productivity and the patient’s experience, while also ensuring compliance with OAIC obligations,” says Miles. 

The OAIC states that under the Australian Privacy Principles (APPs) organisations ‘must take reasonable steps to ensure personal information they collect, use, or disclose is accurate, up to date, and complete’.

“In other words, data quality is not just good business, it’s an obligation,” says Miles. 

“Users of Shexie Platinum love the ease of searching for the most complex address structures, and finding a match every time,” says Randal Halligan Director of Shexie.

Shexie is a practice management provider for a wide range of medical professionals, from physicians and surgeons to anaesthetists and diagnosticians and day surgeries. 

The validation system is designed to be easy to implement and use, with no special technical skill required, and minimal burden on current practice management system. The system is also Privacy Act compliant, with no data stored or captured by the system, and supports Australian users.

Practices can test the service with a 30-day free trial before deciding to adopt it. Billing is then managed directly by Intech Solutions, with Shexie handling implementation.

Software developers working across the health sector are also welcome to contact Intech Solutions to discuss how they can integrate the IQ Office Address Validation tool into current and future software products under development.

For more information about Intech Solutions, visit: https://www.intechsolutions.com.au 

For more information about Shexie, visit: https://www.shexie.com.au

Source: Intech Solutions media release

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Healthpoint has launched a refreshed business website that brings together the organisation’s full suite of services supporting the health sector across Aotearoa New Zealand.

While many people know Healthpoint for its public Directory (www.healthpoint.co.nz), the new business website highlights the broader role the organisation plays in enabling trusted, structured health information across the system.

In addition to the Directory, Healthpoint provides digital infrastructure and sector tools including the Healthpoint API used by digital platforms, MEDINZ critical communications and emergency response planning through ERPT.

The refreshed website has been designed to better reflect Healthpoint’s work alongside public health services, private providers, telehealth services and Government partners to support connected, interoperable health information.

The public Healthpoint Directory remains unchanged.

The new business website can be explored at: https://healthpointltd.health/

Source: Healthpoint media release

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InterSystems, a creative data technology provider powering more than one billion health records globally, today announced the appointment of Tim Ferris, MD, as Vice President, Healthcare Practice.

In this role, Dr Ferris will leverage his comprehensive view of the industry to help drive the clinical and strategic direction of the company’s healthcare solutions worldwide. He will serve as a strategic advisor to global health systems and governments, engineer targeted technology solutions based on real-world executive needs, advance his academic research on health data architecture and lead public discourse on the intersection of AI and care delivery.

Dr Ferris brings a unique global perspective to InterSystems. His career spans 30 years as a practicing primary care physician, executive leadership at prestigious U.S. health systems, macro-level technology governance for the U.K. government and incubating AI health-tech startups.

“Tim Ferris has treated patients as a frontline physician, overseen thousands of physicians at one of the most respected hospital systems in the world, directed national health policy in the U.K. and incubated cutting-edge AI startups,” said Don Woodlock, President of InterSystems. “These experiences make him the perfect leader to help architect technology solutions that truly work for every stakeholder in the healthcare ecosystem.”

Most recently, Dr Ferris served as president of healthcare at Red Cell Partners, a technology incubator and investment firm. Previously, as the national director of transformation at England’s National Health Service (NHS), he managed a US$2.5 billion budget and led the acceleration of frontline digitisation. This included expanding the NHS App to serve more than 40 million citizens, migrating national data services to the cloud and facilitating data agreements with leading global tech and biotech companies.

Dr Ferris also served as CEO and chair of the Massachusetts General Physicians Organization and senior vice president for population health at Mass General Brigham. In those roles, he oversaw 3,000 physicians and led an accountable care organisation that achieved top national performance on quality metrics while generating over US$1 billion in cumulative cost savings for taxpayers.

A recognised leader in health IT and a Harvard-trained physician, Dr Ferris became a professor of medicine at Harvard University in 2018. He has authored more than 120 publications on quality measurement, health information technology and population health, and currently serves in an advisory role for Stanford University.

Source: InterSystems media release

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Cervin and Valentia Technologies today announced a collaboration to integrate their complementary platforms — SR Referrals and OctansCare — to create a seamless, intelligent pathway from referral to appointment across the New Zealand health system.

The collaboration brings together two of the sector’s leading health technology platforms: OctansCare, Valentia’s AI-powered patient booking and front-door platform, and SR Referrals, Cervin’s premier eReferrals platform. Together, they aim to eliminate the fragmentation that has long characterised the handoff between referral and booking — a gap that creates delays, increases administrative burden, and can affect patient outcomes.

"This collaboration is about connecting the intelligence of AI-driven booking with the depth and reach of our referral network. Together, OctansCare and SR can deliver a truly seamless journey for patients from the moment a referral is made to the moment an appointment is confirmed.” — Carmel Cervin, CEO, Cervin Limited

OctansCare: The AI Front Door for Healthcare

OctansCare, developed by Valentia Technologies, is an AI-powered platform that acts as an intelligent front door for healthcare. It handles patient communications and booking — streamlining patient interactions and reducing wait times and providers’ administrative overheads. OctansCare connects with all major Practice Management Systems in Primary Care and Allied Health.

SR Referrals: New Zealand’s Premier eReferrals Network

Cervin’s SR platform supports an extensive network spanning Primary and Specialist Care, Allied Health, Mental Health, and Community Services. Cervin maintains a comprehensive, live directory of providers built through direct relationships with services across the country. SR understands how different services handle referrals — and is responsive to their specific requirements.

In specialist areas such as Mental Health and Addiction Services, where referrals must be securely processed and triaged before a booking can occur, SR’s infrastructure provides the clinical rigour complimenting booking platforms.

Supporting a Connected Health System

By aligning SR’s referral infrastructure with OctansCare’s booking capabilities — building on existing integrations between SR and Valentia systems — the two companies are positioned to support health system modernisation efforts with the potential to deliver meaningful improvements for providers and patients.

“Valentia has long believed that booking and referral must work as one. Our collaboration with Cervin brings that vision to life — OctansCare’s AI capabilities, paired with SR’s network and clinical workflow expertise, opens the door to offering the health system a truly integrated solution at exactly the right moment.” — Malik Rizwan, Executive Lead, Virtual Care Strategy Valentia Technologies

Source: Valentia Technologies media release

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