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Louise Francis - Keynote Speaker
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Patient 2020: Transformation of the Patient Experience Through Innovation Accelerators

As healthcare providers seek to seamlessly blend digital and physical experiences to provide patient centered care and reduce health inequalities, the conditions are perfect for the innovation accelerator revolution. In this presentation, IDC New Zealand’s Louise Francis will present five key innovation accelerators that IDC have identified as redefining the healthcare sector over the next 3-4 years. Whether it’s cognitive computing solutions, robotic surgery, virtual care or cybersecurity, healthcare is on the precipice of a paradigm change. Louise will also present IDC’s research findings on how ready New Zealand’s healthcare ecosystem is for this change, how its maturity compares to its global peers and what work still needs to be done to transform the patient experience by 2020. 


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Louise Francis is the Senior Research Manager for IT Spending and Industry Insights at IDC New Zealand. Louise is responsible for providing a 360 degree perspective of the ICT industry from both a vendor and business user point of view. Her research provides IDC’s global customers with comprehensive insights of the New Zealand ICT landscape, integrating end user market intelligence, deployment plans and business drivers. With a strong focus on the New Zealand public sector (healthcare, government and education) and small and medium sized businesses (SMBs), her research agenda reflects the growing influence of the C-Suite (CEO, CFO, COO, CMO, etc.) on technology investment decisions and its influence on Digital Transformation (DX) in the organisation. Louise also leads IDC’s Information Technology Experience Program (InTEP), a strategic management focus group that links up CIOs and executive leaders in a vendor free environment, giving them a peer-to-peer forum to share and collaborate their ICT transformation experiences. Prior to joining IDC in 2008, Louise worked for over 20 years as an ICT and procurement analyst within a diverse range of organisations, including Telecom New Zealand, Brocker Technology and Beca. Louise holds a Bachelor of Business Studies with First Class Honours from Massey University and a Bachelor of Science (Biology) from the University of Auckland.


Louise Francis

Senior Research Manager
IT Spending
IDC New Zealand

HiNZ, PO Box 300125, Albany, Auckland 0752, New Zealand.

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