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Conference App FAQ
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Frequently asked questions and answers (relevant to the 'Zerista' conference app).

 

Q. I didn’t get the email invite. How do I login?

If you didn't receive the invite (it may have been trapped by your spam filter) or if you've had problems logging in, here is another way to do so:

  • Go to: http://hinz2017.zerista.com/
  • Enter your email address, i.e., the one you registered for the conference with
  • If you are a new user, the system will ask you to choose a password.

 

Q. The link in my invite email says it has ‘expired’

The link ‘expires’ as soon as you login to the Zerista website with your username and password OR if you have forwarded it to a different email address (as it is linked to the email address you registered with). If it is saying the link has expired, then you need to:

  • Login again, from the original email
  • OR go to: https://hinz2017.zerista.com
  • Enter your email address in the username field
  • Enter hinz2017 in the password field. If that doesn't work, ask the system to reset your password by clicking on the 'need help logging in' link underneath the login fields. The system should automatically send you an automated password reset email.

 

Q. How do I find the conference App?

If you wish to use the App on a mobile device, you will also need to download the App from the Android or Apple store onto your chosen device:

  • Search for HINZ 2017 in the Apple App store or on Google Play
  • The login/password for the mobile App will be the same as for the Zerista website, i.e., your email and your chosen password
  • Alternatively, go to the mobile website at hinz2017.zerista.com and log in. It will automatically ask if you would like to download the App

 

Q. I have logged into the website and downloaded the App. Now the App is asking me for a username and password. What is it?

The username is your email address, i.e., the one you used when you registered for the conference. The password is the same as the one for the Zerista conference app website. If you have forgotten your password, please try entering: hinz2017

 

If that doesn’t work please ask the system to reset your password. Click on the 'need help logging in' link underneath the login fields. The system should automatically send you an automated password reset email.

 

If that doesn't work, your spam filter may be blocking it. In that case, please email us and we will reset the password for you manually.

 

 

Q. I have forgotten my password

NOTE: The App password is NOT the same as your HiNZ member password - they are two different systems. Please follow these three steps:

  1. Step 1 - If you have forgotten your App password, please try hinz2017
  2. Step 2 - If that doesn’t work, then ask the system to reset your password. Click on the 'need help logging in' link underneath the login fields. The system should automatically send you an automated password reset email.
  3. Step 3 - If that doesn't work, your spam filter may be blocking it. In that case, please email us and we will reset the password for you manually. (If you are at the conference, visit the app help desk beside the registration desk)

 

Q. Can I use the app if I don't have an iPhone or Android smartphone?

Yes, you can view it via an internet browser at https://hinz2017.zerista.com

 

 

Have another question? Contact us by email.

HiNZ, PO Box 300125, Albany, Auckland 0752, New Zealand.

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